Course Description:
This course equips sales professionals with the tools and confidence to effectively handle objections and move prospects closer to a “yes.” Participants will learn how to identify common objections, respond with empathy, and reframe resistance as an opportunity for deeper connection and value-building. Through practical role-playing, real-world examples, and objection-handling frameworks, this course helps transform challenges into closing opportunities.
Topics include:
- Understanding why objections happen
- Common types of objections (price, timing, need, trust)
- The psychology behind resistance
- Proven objection-handling frameworks (Feel-Felt-Found, LAER, etc.)
- Active listening and reframing techniques
- When to push and when to pause
Target Audience: Sales representatives, account managers, entrepreneurs, and anyone responsible for converting leads into customers.
Overcoming Sales Objections PowerPoint
Additional Resources
Once you’ve completed the PowerPoint and read additional resources, please complete the short quiz below to receive a certificate of completion and 3 CE credits.
Sales and Manager Training Quiz: Overcoming Sales Objections