Course Description:
This course focuses on the key principles and best practices of professional telephone etiquette for business and customer service environments. From making a strong first impression to handling difficult calls with poise, participants will learn how to communicate clearly, courteously, and effectively over the phone. Whether dealing with clients, colleagues, or vendors, this training ensures every call reflects positively on both the individual and the organization.
Topics include:
- Proper greetings and tone of voice
- Active listening and verbal cues
- Transferring and holding procedures
- Handling complaints and difficult conversations
- Closing calls professionally
- Voicemail etiquette
Target Audience: Front-desk staff, receptionists, call center agents, administrative professionals, and anyone who communicates by phone in a professional setting.
Telephone Etiquette PowerPoint
Additional Resources
Once you’ve completed the PowerPoint and read additional resources, please complete the short quiz below to receive a certificate of completion and 3 CE credits.