Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling a Difficult Customer workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.
Registration Fee: $95
CEUs: 3
In order to receive 3 CE credits and a certificate of completion, participants must register for the course below:
CLICK the LINK below to REGISTER:
https://square.link/u/4rSX8oPp
CLICK the LINK below to BEGIN the training:
